In the era of empowered employees and cross-functional teams, work place communication is no longer limited to the top-down commands and instructions of the past. It involves bottom-up and lateral exchanges as well. It also involves communicating with people of diverse backgrounds, education levels and cultures.
Creative conflict is a normal, even necessary, part of this process.
The ability to present yourself and your ideas with confidence and professional credibility is an essential skill, which enables you to gain a competitive edge for yourself and your organization.
When we learn how to tear down our own individual barriers to communication, and those of others on our teams, we begin to work effectively in our Peak Performance Zone.
How You Will Benefit:
- Acquire power and determine how to use it
- Identify your own style of behavior in normal and conflict situations
- Ensure your personal communication style is an effective tool for achieving your goals
- Become a stronger communicator with techniques to help you listen, question and clarify priorities more efficiently
- Formulate appropriate responses using different assertion tactics
- Discover how innovative communication strategies enhance problem-solving
- Use assertiveness skills to get results
- Get results without authority
- Develop professional language and negotiation skills to assist you in selling your recommendations, ideas and value to others
- Recognize how your behavior, speech and body language influence others to take action
- Use your personal power base to influence and motivate others to take action
What You Will Cover:
- Communicate powerfully even under pressure
- Encourage feedback and resolving misunderstandings
- Learn to use the Three Coping Skills for dealing with criticism and anger.
- Effectively handle difficult team members
- Understand how to give and receive Feedback in a positive manner directed toward creative solutions.
Build confidence and authority to make decisions
- Implement strategies for working more productively
- Test the quality of your "listening and understanding" skills.
- Develop insights that help you transcend the boundaries of your current thinking and team decision-making.
- Overcome the five common obstacles that interfere with open communication and team progress.
Experience group/team exercises designed to simulate real work situations.