We all have a natural urge to judge, evaluate, approve or disapprove what other people say. This first reaction causes us to evaluate other people's opinions from our point of view, and is heightened in situations where feelings and emotions are deeply involved.
In the era of empowered employees and cross-functional teams, work place communication is no longer limited to the top-down commands and instructions of the past. It involves bottom-up and lateral exchanges as well. It also involves communicating and negotiating with people of diverse backgrounds and cultures.
Creative conflict is a normal .... even necessary .... part of this process.
The ability to present yourself and your ideas with confidence, credibility and composure is an essential skill that enables you to gain a competitive edge for yourself and your organization.
When we learn how to tear down our own individual barriers to communication, and those of others on our teams, we begin to work effectively in our Peak Performance Zone.
- Developing professional language and negotiation skills to assist you in selling your recommendations, ideas and value to others.
- Using your personal power base to influence and motivate others to take action.
- Building the commitment in yourself and your team members that is necessary to ensure success.
- Recognizing how your behavior, speech and body language influences others to accept or reject your ideas.
- Understanding how to give and receive Feedback in a positive manner directed toward creative solutions.
- Discovering how to lead your team toward higher empowerment and responsibility.
- Learning how not to revert to old "triggered" behavior when things get tough.
- Testing the quality of your "listening and understanding" skills.
- Developing insights that help you transcend the boundaries of your current thinking and team decision-making.
- Overcoming the five common obstacles that interfere with open communication and the negotiation process.
TABLE OF CONTENTS
I Challenging Irrational Beliefs
II Building the Foundation: Your Professional Image
III Developing Assertive Language & Negotiation Skills
IV Creative Problem Solving and Negotiation Models
V Style Flexing
VI Creative Conflict
VII Effectiveness and Meeting and Team Settings
VIII Setting a Plan for Change