Business Etiquette:
Personal Skills for Professional Success

 

They don’t teach etiquette much anymore, but if you ever have to choose between “Advanced Sales Skills For The Savvy Salesman” and “Remedial Knife and Fork”, head for the silverware.
Harvey Mackay

Increasingly, businesses are expressing growing concern with the lack of professional polish within their organization. Many CEOs and company presidents have become alarmed, having observed their key people dressing inappropriately or demonstrating poor manners while in the presence of clients or industry peers.

Unfortunately, perception IS reality. People may feel that if you can't be trusted not to embarrass yourself in business and social situations, you may lack the self-control necessary to be good at what you do.

Business etiquette is about presenting yourself with the kind of polish that shows you can be taken seriously .....
It's about the subtle but critical behaviors that can make or break an important meeting, affect a first impression, or influence a potential client.

How Professional Etiquette Benefits You

Formerly perceived as soft skills, many results-oriented professionals have found that professional etiquette influences their success:

  • It differentiates them in a competitive market
  • It honors commitments to quality and excellence
  • It enables them to be confident in a variety of settings with a variety of people from all walks of life 
  • It develops admired conduct by modifying distracting behaviors

Whether you are a seasoned executive or just starting out, a seminar in professional etiquette will help you create a positive and lasting impression.

This course includes significantly more important things than  just knowing which fork to use at lunch with a client.  Without professional etiquette, you limit your potential, risk your image, and jeopardize relationships that are fundamental to business success. 
 
COURSE OUTLINE

First Impressions
The Basics
Rules for Introductions

The Art of Communication
Conversation
Listening Skills
Communication Breakdowns

Table Etiquette
Arrival Basics
Demeanor and Posture
Dining Skills 
Types of Place Settings
Table Manners
Restaurant Behavior

NOTE:  An on-site luncheon or dining tutorial will be scheduled.  Table manner essentials are demonstrated and practiced. Everything from negotiating the table setting (including flatware, china and glassware), to knowing when to sit, to recognizing when to pass food (and to whom) is covered.