This popular course equips you with fundamental management techniques that will help further your career and bring you recognition within your company. Learn to plan and organize, communicate effectively, make decisions, set priorities, solve problems and build consensus - critical skills that will help you excel as your role and responsibilities evolve and increase.

OUTCOMES

• Develop a distinct image and role for yourself
• Establish goals for your professional development
• Learn how to actively participate in a team environment
• Minimize confusion and conflict by delivering clear messages

WHAT'S COVERED

• Understanding your changing role and your manager's expectations of you
• Preparing for immediate and long-term change using a six-step change process
• Communicating to gain influence, information and expertise
• Using appropriate technologies and creative thinking to enhance office performance
• Identifying personal, departmental and corporate goals

WHO SHOULD ATTEND

Administrative and executive assistants, secretaries, coordinators