If you are an executive assistant, executive secretary, or a member of your organization’s administrative support staff, you are no doubt expected to assume greater managerial responsibilities than ever before.

In order to do this, you need to increase your professional profile by creating and maintaining positive working relationships with your boss and with other key players in your organization. 

This seminar examines the essential relationship-building skills that that will help you:

• Develop workable strategies
• Establish your authority
• Get your ideas and value noticed.

In the era of empowered employees and cross-functional teams, work place communication is no longer limited to the top-down commands and instructions of the past.  It involves bottom-up and lateral exchanges as well.  It also involves communicating with people of diverse backgrounds and cultures.  Conflict and disagreement are a normal .... even necessary .... part of this process

This seminar will take a closer look at who you are as a leader and team participant, and how you can use your talents to be most effective in your organization.  The ability to present yourself and your ideas with confidence, credibility and composure is an essential skill that enables you to gain a competitive edge for yourself, your boss and your organization.
 
TRAINING OBJECTIVES

Be proactive!  Learn the key steps to building a trusting relationship.  Start by taking the initiative to master these key managerial skills:

• Form a strategic partnership with your boss
• Understand and support the goals and objectives of your boss, your department, and your organization
• Increase your contribution by anticipating your boss’s needs
• Increase your confidence and professional value through more effective problem-solving and decision-making
• Strengthen the communication skills (and styles) that earn the influence and respect you need to run meetings,  deal with conflict,  gain the cooperation of your co-workers, and  to negotiate additional responsibility and authority with your boss
• Develop strategies for effectively partnering with multiple bosses and peers
• Learn to be an active listener
• Build techniques for effective time and project management
• Be ready to say “yes” when the boss asks you to spearhead a task you’ve never done before
• Have the confidence to take the initiative when it comes to planning, organizing, scheduling and managing
• Understand the dynamics of creative conflict in a team environment
• Develop the professional credibility you need to make your boss’ job easier, and to advance your own career.

Upon completion of this course you’ll be better prepared to play a vital role as part of your boss’s work team.