CONFLICT, HARASSMENT, and
SENSITIVITY in the WORKPLACE:
Identifying Risks and Developing Solutions
The Seminar is a comprehensive program that instructs managers, supervisors and employees on how to handle conflict, harassment and gender issues in the workplace, as well as how to implement a plan to ensure the peak performance of all their staff.
The topics that are covered in the seminar include:
- Factors within the workplace that are conducive to acts of conflict, intolerance and harassment
- Pre-incident indicators or warning signs
- Sensitivity issues for Managers
- Diversification goals in the workplace
- Managing the hostile manager/supervisor
- Managing the hostile employee
- Conflict resolution
- Anger management
- Stress reduction
The only thing increasing faster than the stock market is workplace bullying and a lack of sensitivity to diversification issues. Downsizing, increased workload, and questions concerning the future are causing stress and worry in today's workforce. With the labor shortage, some organizations cannot be as selective in their hiring practices as they once were and the potential for conflict and harassment must be prepared for.
Enables employees to build confidence in a "hypothetical" learning environment through case studies and role playing
Enhances issue recognition and problem-solving skills
Builds conflict resolution skills and self confidence during the negotiation process
Teaches the employee how to deal with harassment from an aggressive manager or supervisor
Aids the manager/supervisor to deal with the hostile employee
Provides anger management techniques
Provides solutions for the “Attitude Virus”
- Recognize the eight different thinking styles, and determine which you prefer and are most comfortable working with in stressful and conflict situations. (Communicating Styles Overview, Keirsey Bates Personality Styles, and the Thomas Kilmann Conflict Mode Instrument.)
- Examine how your thinking style, and that of others, affects our behavior, actions, and decision-making.
- Depersonalize conflict and deal constructively with criticism.
- Learn to design and function within a full spectrum of approaches, values, and perspectives in your organization.
- Recognize that cognitively diverse people must respect other thinking styles.
- Set ground rules for working together
- Encourage innovation and examine what you do to promote or inhibit creative abrasion.
- Develop the ability to loosen control to unleash creativity.
- Manage a diversified creative process.
- Case studies