The following courses are offered on site. Please click here to request a quote for one of the following courses.

I	Leadership Skills For Management, Supervisors and Administrative Professionals.

• The Leadership Track:  A Series of Stepped Training for Managers and Supervisors
• Leadership Skills for Peak Performance Teams     
• Effective Executive Communication Skills   
• Coaching and Team Building Skills
• Interpersonal Skills for Managers
• One-on-One Coaching - The Success Track
• Assertiveness Training for Managers    
• Everyone can be Leader     
• Management Skills for Peak Performance Teams 
• Communication and Negotiation for Peak Performance Teams
• Emotional Intelligence in the Ethical Workplace (EQ vs. IQ)  
• Communicate With Confidence
• The Balancing Act: Managing Your Relationships & Time Effectively
• Behavioral Based Interviewing
• Managing the Transition from Staff Member to Supervisor (CMC)
• Management Skills for New Supervisors (CMC)
• Management Skills for New Managers (CMC)
• Moving up to Management (CMC)
• Successfully Managing People (CMC)
• Getting Results Without Authority (CMC)
• Developing Executive Leadership (CMC)
• How to Communicate with Diplomacy, Tact, and Credibility (CMC)
• Interpersonal Skills (CMC) 
• The Essential Administrative Professional (CMC)
• Advanced Management Skills for the Administrative Professionals (CMC)
• Partnering With Your Boss (CMC)

       Deane is a Faculty member at the Canadian Management Centre, and offers the (CMC) courses through them.

II	Creativity, Desicion Making, Delegation, Time Management & Empowerment

• Speed Reading for Business
• The Write Rules:  A Guide to Style and Clarity in Business Communications
• The Write Rules for Email
• The Creatively Inspired Workplace
• Time Mastery:  Juggling Conflicting Priorities
• Successful Intelligence:  10 Ways to Break Down the Barriers to
  Creative Thinking and Decision-making
• Thinking Beyond the Boundaries  
• Creative Conflict:  Putting Your Team’s Whole Brain To Work
• Reaching the Peak Performance Zone - Personal Excellence and Self Empowerment  
• How to Make the Right Decision - The Development of Problem Solving Skills 
• Work-Life Balance:  The New Challenge 

III	Team Dynamics

• Cross Functional Teams     
• Team Building Dynamics for Managers
• 101 Difficult Conversations
• 360 Communication for Team Excellence   
• Team Communication for Peak Performance
• Communication Challenges in a Team Environment
• The Attitude Virus - Negativity in the Workplace
• EQ vs IQ: Emotional Intelligence in the Ethical Workplace 
• We've Got to Start Meeting Like This!

IV	Conflict, Criticism, and Office Politics

• How to Resolve Conflict Through Negotiation  
• Assertive Communication for Cooperation 
• The Art of Giving and Receiving Feedback   
• Winning Office Politics - Getting Things Done Without Getting Done In
• Communication Challenges iin a Team Environment
• Dealing With Difficult and Upset Customers
• Dealing With Hostility in the Workplace
• Creative Conflict:  Putting Your Whole Team’s Brain to Work
• The Attitude Virus - Negativity in the Workplace
• EQ vs IQ: Emotional Intelligence in the Ethical Workplace 

V	Professional Communication

• Interpersonal Skills for Managers
• Interpersonal Skills for Support Staff
• Business Etiquette: Personal Skills for Professional Success
• The Essentials of Credibility, Confidence and Composure
• Assertive Communication for Cooperation
• Executive Speaking Skills
• Train the Trainer
• Communication Skills for Technical Personnel
• We Have to Start Meeting Like This
• Communicate With Confidence
• Speaking Your Mind in 101 Difficult Situations
• Behavioral Interviews
• EQ vs IQ: Emotional Intelligence in the Ethical Workplace
• The Write Rules:  A Style Guide for Modern Business Writing
• The Write Rules for Email

VI	Change & Transition

• Successful Intelligence:  10 Ways to Break Down Barriers to
  Creative Thinking and Decision-making
• Excess Baggage: How to Get Out Of Your Own Way 
• Capitalizing on Change:  Make Dust or Eat Dust   
• The New Work Paradigm  

VII	Customer Service

• The 90 Second Solution for Call Center Agents 
  (Inbound/Outbound Environments)
• Building the Customer Oriented Work Force  
• Satisfying Your Hard-to-Please Customers
• Communicate with Passion - For Sales Teams
• Best Practices in Customer Service
• Situational Selling

VIII	Diversity and Gender Issues

• Talking Nine to Five - Gender Communication
• Harassment and Sensitivity in the Workplace
• Hardball for Women: The Rules of the Game of Business
• Leadership Skills for Women
• Diversification Training for Workforce 2000

IX	Speech Subjects and Keynotes

• 101 Things to Say in Difficult Situations
• Business Etiquette - It's More Than Which Fork to Use
• Surviving Office Politics
• Satisfying Your Hard-to-Please Customers
• Successful Intelligence
• Managing Conflict and Emotions in the Workplace
• Why Women Hold Other Women Back
• Hardball for Women:  Winning at the Game of Business
• Talking 9 to 5:  Gender Communication
• The Superwoman Myth
• Ways Women Lead
• The Enemy Within
• Learn the Rules .... and Then Break Them
• Influence Without Authority
• Everyday Heroes
• What Nuns Can't Teach You.
• Why Do I Say Yes, When I Mean No?
• Excess Baggage:  How to Get Out of Your Own Way
• You Can’t Be a Leader if No One is Following
• Ambushing the Customer
• Communicate with Confidence
• Behavioral Interviews
• EQ vs IQ:  Emotional Intelligence as a Success Factor in Business