The following courses are offered on site. Please click here to request a quote for one of the following courses.

• The Leadership Track:  A Series of Stepped Training for Managers and Supervisors
• Leadership Skills for Peak Performance Teams     
• Leading Through Change
• Effective Executive Communication Skills   
• Coaching and Team Building Skills
• Interpersonal Skills for Managers
• One-on-One Coaching - The Success Track
• Assertiveness Training for Managers    
• Everyone can be Leader     
• Management Skills for Peak Performance Teams 
• Communication and Negotiation for Peak Performance Teams
• Emotional Intelligence in the Ethical Workplace (EQ vs. IQ)  
• Communicate With Confidence
• The Balancing Act: Managing Your Relationships & Time Effectively
• Behavioral Based Interviewing
• Managing the Transition from Staff Member to Supervisor (CMC)
• Management Skills for New Supervisors (CMC)
• Management Skills for New Managers (CMC)
• Moving up to Management (CMC)
• Successfully Managing People (CMC)
• Getting Results Without Authority (CMC)
• Developing Executive Leadership (CMC)
• How to Communicate with Diplomacy, Tact, and Credibility (CMC)
• Interpersonal Skills (CMC)
• The Essential Administrative Professional (CMC)
• Advanced Management Skills for the Administrative Professionals (CMC)
• Partnering With Your Boss (CMC)

       Deane is a Faculty member at the Canadian Management Centre, and offers the (CMC) courses through them.

• • Speed Reading for Business
  • The Write Rules:  A Guide to Style and Clarity in Business Communications
  • The Write Rules for Email
  • The Creatively Inspired Workplace
  • Time Mastery:  Juggling Conflicting Priorities
  • Successful Intelligence:  10 Ways to Break Down the Barriers to
    Creative Thinking and Decision-making
  • Thinking Beyond the Boundaries  
  • Creative Conflict:  Putting Your Team’s Whole Brain To Work
  • Reaching the Peak Performance Zone - Personal Excellence and Self Empowerment  
  • How to Make the Right Decision - The Development of Problem Solving Skills 
  • Work-Life Balance:  The New Challenge 

• • Cross Functional Teams     
  • Team Building Dynamics for Managers
  • 101 Difficult Conversations
  • 360 Communication for Team Excellence   
  • Team Communication for Peak Performance
  • Communication Challenges in a Team Environment
  • The Attitude Virus - Negativity in the Workplace
  • EQ vs IQ: Emotional Intelligence in the Ethical Workplace 
  • We've Got to Start Meeting Like This!

• • How to Resolve Conflict Through Negotiation  
  • Assertive Communication for Cooperation 
  • The Art of Giving and Receiving Feedback   
  • Winning Office Politics - Getting Things Done Without Getting Done In
  • Communication Challenges in a Team Environment
  • Dealing With Difficult and Upset Customers
  • Dealing With Hostility in the Workplace
  • Creative Conflict:  Putting Your Whole Team’s Brain to Work
  • The Attitude Virus - Negativity in the Workplace
  • EQ vs IQ: Emotional Intelligence in the Ethical Workplace 

• • Interpersonal Skills
  • Presenting with Style, Confidence and Control
  • Business Etiquette: Personal Skills for Professional Success
  • The Essentials of Credibility, Confidence and Composure
  • Assertive Communication for Cooperation
  • Executive Speaking Skills
  • Train the Trainer
  • Communication Skills for Technical Personnel
  • We Have to Start Meeting Like This
  • Communicate With Confidence
  • Speaking Your Mind in 101 Difficult Situations
  • Behavioral Interviews
  • EQ vs IQ: Emotional Intelligence in the Ethical Workplace
  • The Write Rules:  A Style Guide for Modern Business Writing
  • The Write Rules for Email

• • Leading Through Change
  • Successful Intelligence:  10 Ways to Break Down Barriers to
    Creative Thinking and Decision-making
  • Excess Baggage: How to Get Out Of Your Own Way 
  • Capitalizing on Change:  Make Dust or Eat Dust   
  • The New Work Paradigm  

• • The 90 Second Solution for Call Center Agents 
    (Inbound/Outbound Environments)
  • Building the Customer Oriented Work Force  
  • Satisfying Your Hard-to-Please Customers
  • Communicate with Passion - For Sales Teams
  • Best Practices in Customer Service
  • Situational Selling

• • Talking Nine to Five - Gender Communication
  • Harassment and Sensitivity in the Workplace
  • Hardball for Women: The Rules of the Game of Business
  • Leadership Skills for Women
  • Diversification Training for Workforce 2000

• • 101 Things to Say in Difficult Situations
  • Leading Through Change
  • Business Etiquette - It's More Than Which Fork to Use
  • Surviving Office Politics
  • Satisfying Your Hard-to-Please Customers
  • Successful Intelligence
  • Managing Conflict and Emotions in the Workplace
  • Why Women Hold Other Women Back
  • Hardball for Women:  Winning at the Game of Business
  • Talking 9 to 5:  Gender Communication
  • The Superwoman Myth
  • Ways Women Lead
  • The Enemy Within
  • Learn the Rules .... and Then Break Them
  • Influence Without Authority
  • Everyday Heroes
  • What Nuns Can't Teach You.
  • Why Do I Say Yes, When I Mean No?
  • Excess Baggage:  How to Get Out of Your Own Way
  • You Can’t Be a Leader if No One is Following
  • Ambushing the Customer
  • Communicate with Confidence
  • Behavioral Interviews
  • EQ vs IQ:  Emotional Intelligence as a Success Factor in Business